Returns & Refunds
Terms & Conditions on Returns and Refunds
Refund and Cancellation Policy for Programmes and/or Courses
Programme and/or course fees paid to HKBA will only be refunded when:
(i) the application of the relevant programme and/or course is unsuccessful;
(ii) if HKBA cancels a programme and/or course before the session beings
(iii) if a programme and/or course is terminated during the session
For item (iii) above, HKBA will consider the circumstances and may, in its sole discretion, issue a partial refund.
Unless otherwise stated, all other course fees, registration fees paid are not refundable unless required under applicable law provided or under very exceptional circumstances (e.g. course cancellation due to insufficient enrolment). HKBA will charge HK$30 as administration fee for processing each approved refund under very exceptional circumstances.
Memberships are non-refundable, non-transferable and may not be redeemed for cash or converted into in any credits for future use.3. Any refund made to you or, in the case of a minor, your parent/guardian shall be remitted within 30 days by cheque after the refund has been approved. No administrative fee will be charged for any refund.
Where applicants for a programme are to be accepted by selection, any refund will be made to the applicant (or his/her parent/guardian stated on the HKBA's Online Registration System if the applicant is a minor) within 30 days by cheque after notification of the selection results, and no fee will be charged for any refund.
Exchange and Return Policy for Products
All purchases of products from HKBA are non-refundable except for damaged, defective or faulty workmanship items. All refund shall be made within 30 days of the goods’ receipt. If the refund is approved, the refund will be processed through the same transaction method.
Exchange Procedure: For exchange of a product, please contact the HKBA within 30 days of receiving the product, the delivery charges will be entirely borne by you.
Return Procedure: If you wish to return a product, please contact the HKBA within 30 days of receiving the product, the delivery charges will be entirely borne by you. HKBA will not process your returns if you fail to inform HKBA within the stipulated deadline Delivery charges and handling charges in a total amount of HK$50 will be deducted from any refund to you. Handling charges are subject to change without notice.
Products must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn.
Delivery charges will not be refunded unless your order is not delivered.
HKBA reserves the right to amend this policy without prior notice, and reserves the right of final decision in case of any disputes.
These Terms and Conditions were last updated on 20 November 2020.